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Privacy Policy

Koka la boutique undertakes to comply with EU regulation 2016/679 adopted on April 27, 2016 and relating to the protection of individuals with regard to the processing of personal data and the free movement of data. The following charter explains how Koka the store collects and processes your personal data and for what purposes.

KOKA LA BOUTIQUE PRIVACY POLICY

Koka the shop keeps some of your data safe for purposes that concern you.

We use your personal information to improve your customer experience while protecting your data. Your personal information will be automatically deleted in case of inactivity on your Koka la boutique account For 3 years.

At Koka la boutique, we protect 100% the confidential data of our customers as well as those of visitors to our website https://www.kokalaboutique.com/

Here we explain how we use your data and why.

For more information, do not hesitate to contact our customer service at: contact@kokalaboutique.com

Why collect credentials?

Koka la boutique may collect and use users' personal information for the following purposes:

  • Improve the service offered. The information you provide helps us to respond to your requests in the most efficient way possible, and helps to improve the quality of the services provided by Koka la boutique.
  • Personalize the user experience. We may use the information in the aggregate to understand how our users use the services and resources provided on our Site, so as to make navigation more fluid and intuitive.
  • Enrich our Site. We may use the feedback you provide to improve our products and services and information about them on the Site.
  • Send periodic emails. We may use the email address to respond to user questions and requests. If the user decides to subscribe to our newsletter, he will receive emails which may include company news, updates, information on related products or services. If at any time the user would like to unsubscribe from receiving the newsletter, we include detailed unsubscribe instructions at the bottom of each email. The user can also contact us by e-mail at contact@kokalaboutique.com in the event of a problem.

    What information is collected?

    Personal identification information. We may collect the user's personal identification information, which makes it possible to identify him, either directly or indirectly. This information may include, among other things, name, email address, postal address, telephone number, IP (internet protocol) address.

    Non-personally identifying information. We may also collect non-personal information about users when they interact with our Site. This non-personal identification information may include your language, your gender, but also the name of the browser you use, the type of computer and technical information concerning the means of connection to our Site, such as the system of operation, Internet service providers used and other similar information.

    How do we collect the data?

    We may collect data in a variety of ways, including, but not limited to, when the user creates an account on the site, makes a purchase, fills out a form, participates in an online promotion, game or contest, registers its product, subscribes to the newsletter, participates in our activity on social networks or when using other activities, services or resources made available on the Site.

    How do we use your contact details and your name?

    Your identity and your postal and email addresses are necessary to send you your orders. This information is also useful for us to send you information by email (updates of your order, delivery information, etc.). Your details are necessary for us to detect fraud and protect you against it.

    Your payment information

    At Koka la boutique we pay all our attention to security issues concerning payment on the Internet. Bank data is processed and stored only by our partner Stripe and is never in the possession of Koka la boutique.

    How do we protect your information?

    Koka la boutique undertakes to make its best efforts to preserve the confidentiality, integrity and security of your personal data by having a secure IT environment and by applying the appropriate measures to prevent unauthorized disclosure.

    Access to your personal data is only authorized to our employees who need this data as part of their mission. When personal data is processed by third parties (in particular in connection with marketing, promotion, data enrichment, digital), the latter are subject to a contractual obligation of confidentiality and security of personal data.

    Sharing your information

    Koka la boutique does not sell your personal information to third parties (including your name, address, email or credit card information).
    In order to offer you the best possible service, we share your data with the companies that take care of your order such as:

    • The professionals responsible for operating our site (digital partners).
    • Law enforcement agencies and fraud enforcement agencies who help us prevent fraud.

    cookies

    What is a cookie ?

    These are files installed on your computer or smartphone. They allow us to store information relating to your browsing on our site. A cookie file allows its issuer to identify the terminal in which it is stored, subject to the choices you have expressed regarding cookies and which you can modify at any time.

    What are cookies used for?

    We exclusively use statistical cookies on this site which allow us to count visits and sources of traffic to our site, and to measure and improve its performance. They show us which pages are the most and least popular and how visitors move around the site.

    How to manage cookies?

    You can refuse to give your consent or restrict or block cookies. In this case, your navigation will be less easy and certain features will not be accessible.

    You can adjust your browser settings to receive a warning before cookies are stored.

    We also offer you a tool to manage your cookie settings: https://www.onetrust.com/fr/

    What is the lifespan of the cookies we use?

    Cookies have a lifespan limited to thirteen months after their first deposit in the user's terminal (following the expression of consent).

    If you have any questions about our cookie management policy, you can contact us at this address: contact@kokalaboutique.com

    Retention of your information

    We keep your information for the life of your account. After 3 years of inactivity on your Koka la boutique account, we will delete your account and your personal information. Your information is also retained for legal or regulatory obligations, to settle disputes, to prevent fraud and as well as abuse or to apply our terms and conditions.

    What are your rights over your personal data?

    You benefit :

    • The right of access which allows you to know if data concerning you are processed and to obtain communication of it in an understandable format. It also makes it possible to check the accuracy of the data and, if necessary, to have it rectified or erased.
    • The right of rectification which allows you to correct inaccurate data concerning you or to complete data related to the purpose of the processing.
    • The right of opposition which allows you to oppose the use of your data.
    • The right to erasure which allows you to obtain the deletion of your data.
    • The right to portability which allows you to recover part of your data.

    You can access your information via the Site, in the "my account" section or contact us directly by email at contact@kokalaboutique.com specifying: the processing(s) concerned by your request and the right(s) you wish to exercise. You will also need to send us a copy of your identity document.

    If you feel that we have not responded to your request, you have the option of contacting the CNIL: https://www.cnil.fr/fr/agir

    Contact Data Protection Officer

    If you have any questions regarding this privacy policy, the practices of the Site, or your dealings with the Site, please contact us: contact@kokalaboutique.com or by sending a letter to

    Koka the Shop
    73 Station Avenue
    40150 Soorts-Hossegor

    Responsibility

    Koka la boutique declines all responsibility in the event of difficulty in accessing its site https://www.kokalaboutique.com/ or breaks in the connection. Koka the shop cannot be held responsible for any damage or virus that could infect your computer or any computer equipment, following use of or access to the site https://www.kokalaboutique.com/ or download from this site. Koka the shop will not be held liable for any direct or indirect, commercial or non-commercial damage resulting from the use of the site. The company provides the information on the site for informational purposes only. Koka la boutique strives to check the accuracy of information and to keep the site up to date. However, no guarantee is made regarding the accuracy, precision, updating or completeness of the information made available on the site or its suitability for a particular purpose. In addition, Koka la boutique reserves the right to modify the content of the site https://www.kokalaboutique.com/ at any time and without notice. Koka la boutique cannot be held responsible for the consequences of such modifications. Similarly, Koka la boutique reserves the right to interrupt or suspend all or part of the functionality of the site https://www.kokalaboutique.com/  at any time and without notice. The website https://www.kokalaboutique.com/ may contain links to other sites. Thus the company Koka la boutique is not responsible for the content of these sites or their practices in respect of privacy.

    Applicable law

    These conditions are governed by French law. Koka la boutique reserves the right to take legal action against persons acting in a manner that may be considered illegal or unlawful or in breach of these provisions.